Privacy Policy


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Privacy Policy


(Terms & Conditions) in order to obtain information on the terms governing the use of our Mobile Application and services.

Note: Our privacy policy is subject to change at any time without notice.

This Privacy Policy, sets forth the modes of Use, Collection and disclosure of your information gathered on the platform. By visiting this Platform and/or Mobile Application, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree we request you to please exit the platform by uninstalling the mobile application.

Please read the T&C (Tert use or access our Platform and/or Mobile Application. This privacy policy does not apply to information collected by the company in other ways, including collected offline.   By mere use of the Platform and/or Mobile Application, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.To make sure you are aware of any changes, please review this policy periodically. By continuing to use the services, or access the platform, you agree to this privacy policy. If you do not agree to this privacy policy, you may not avail the services.


We, ("Company"; "We"; "us"; "our") have developed a mobile application called Paisa on Time("Application"/ "App") through which you may apply for a short term loan ("Loan") to be granted by various non-banking financial company OR Banks (Lender), based on the loan agreement executed between you and LENDER. LENDER has appointed and authorized us to collect, store, authenticate, verify and distribute the Personal Information (defined below) as may be required by LENDER to sanction the Loan. The Personal Information shall be collected through the mobile application form ("Mobile Application Form") available on the Application.

We request/recommend you to read this Privacy Policy carefully so that you understand our approach towards the use of your Personal Information.

1 - Collection of Personal Information

On your usage of our platform, we store and collection personal information, which is provided by you, from time to time. This is done to ensure you an efficient, smooth, safe and customized experience. This basically allows us to provide features and services, that fulfill your needs, and to help us customize the whole experience for you. We will collect personal information of the User. While some User information has to be mandatory provided, others are optional and certain portions of the information will remain private and some will be displayed to other users. You always have an option to not provide information, by choosing not to use a particular services or feature on the Platform. We may chose to track certain information, about you, based upon your behavior on our platform. This is done so, to create a social score and  for our internal research, based on our users demographics, interests and behavior, to better understand our customers, and help them serve better. The information may include, the URL from where you were directed, though the URL may not be on our platform, your browsing information, browsing pattern, IP Address. We may also automatically receive and collect certain anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of cookies sent to the App, including mobile network information, standard web log information, traffic to and from our App, tracking inside the App and any other available information. We offer certain features that are only available through the use of a 'cookie'. Cookies can also help us provide information that is targeted to your interests. Most cookies are 'session cookies,' meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter 'cookies' or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. In a case, where you chose to purchase one of our products, we may collection information about your buying behavior. On your transaction with us, we will collection information such as billing address, billing name , and from other payment instrument, such as, cheque, money orders, bank statements. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. If needed, we retain the said information, as necessary, for any future disputes, troubleshoots, or to provide customer support. Any personal correspondence, such as letter or emails, or any third parties correspondence, stating your activities or postings on the platform, we may collect such information. Furthermore, we collect PII, (Personal Identifiable Information), such as Name, Phone, Email, Payment Instruct Details, etc. The same is collected, once you set up your account with us. Please note, certain activities, on our platform, do require registration, though some actions can be browsed without being registered. We do use your information, to send you offers, based on your interests and buying patterns.


1. Types of information collected

1.1. In order to provide our services to you, we will ask you to provide Personal Information that is necessary to provide those services to you. If you do not provide your Personal Information, we may not be able to provide you with our services.

1.2. We will only collect information that is necessary for the specified, explicit and lawful purposes of rendering the services and will not further process it in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be Personal Information):

.         Information you provide to us or upload (including your contact details): We may collect any and all Personal Information you provide to us or upload, like your name, birthday, marital status, residential details, mobile phone number, photographs, email address, contact address, your facial recognition information, bank account information, identification documents in the form of images/photograph (e.g. PAN card, Aadhaar card, passport, driving license, voter ID), other information/documents for Know Your Customer (KYC) compliance, details regarding your employment, feedback, and any other information you provide us;

.         Information specific to you that may be assigned by us: We may collect information related to your social activities such as your credit related information (e.g. credit score) from third parties (e.g. TransUnion CIBIL/CRIF) under lawful contracts;

.         Information specific to you that may be assigned by our Third Party Service Providers (defined below): We may collect and use information such as your advertising ID assigned by Third Party Service Providers;

.         Financial information: We may collect information related to your transactions such as loan details, transaction history, repayment details;

.         Device or SIM-related information: We may collect information related to your Device. For example, operating system, IMEI number, IMSI number, MAC address, Serial number, Paisa on Time app version and type, Android version, Android ID, screen display information, screen size, density, device ID MD5, device ID SHA1, Wi-Fi information, device token, device keypad information, device manufacturer details and model name, network operator details, connection type, hardware usage information such as battery usage, and device temperature; and your advertising ID assigned by Third Party Service Providers;

.         Application information: We may collect information related to your software usage. For example, your application ID, application list, application status record (e.g. downloading, installing, updating, deleting), installation channel (for example, via Google Play), application usage, etc.;

.         Log information: We may collect information related to your use of certain functions. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, and crash information.

.         Other information: We may collect some of your other Personal Information only after obtaining your additional explicit consent. For example, your transactional SMS information stored on your Device may be collected to analyze your ability to repay; the phone numbers you add to your contacts application may be collected for risk control purposes; and your location information (IP address, longitude and latitude information) may be collected for anti-fraud purposes.

1.3. We may also collect other types of information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified. Such information is collected in order to improve the services we provide to you.

1.4. Please note that all Personal Information is collected by us on an as-is basis and we shall not be responsible for the authenticity of the Personal Information provided by you.

1.5. No Biometric data is stored by (Paisa on Time), .

1.6. Collection and Usage of Call Log Information:-

.         We require the access to call log for verification of the mobile number.

.         We may collect and utilize Call Log information through our application, Paisa on Time, for the purpose of facilitating the loan application process. This data is crucial for verifying and processing your loan application efficiently. By using our services, you acknowledge and provide consent for the collection of Call Log information.

.         If you have any concerns or questions regarding the collection and usage of Call Log information, please do not hesitate to reach out to us at

1.7. SMS Data: When you grant us access to the SMSs on your mobile device, then we collect financial SMS data stored on your mobile device. We use this data to analyse your financial profile and provide you the best offers. We also require to read sms to auto fill the OTP to verify the mobile number

1.8. Data is stored in servers located in India.

2. How the Personal Information is used

2.1. Personal Information is collected for providing the services to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose Personal Information to our Lending Partners, Third Party Service Providers (defined below) and our ecosystem companies for the purposes stated in this Privacy Policy.

2.2. We may use your Personal Information for the following purposes:

.         Providing, processing, maintaining, improving and developing our services to you, including customer support functions.

.         Communicating with you about our services, or addressing any general queries, such as updates, customer support, or information about our events or notices.

.         Conducting marketing related activities, such as providing marketing and promotional materials.

.         For more information on marketing and promotional activities, please refer to the Direct Marketing section below.

.         Analyzing statistical information about the use of our website and Mobile app to improve our services.

.         Storing and maintaining information about you for complying with our legal obligations.

2.3. Here are more details on how we use your information (which may include Personal Information):

2.4. The data is encrypted and used only by (Paisa on Time), . All these subscribe to RBI privacy standards. In addition this data may be shared with Law enforcement agencies and regulatory bodies if requested.

.         Setting up your Paisa on Time account. Personal information, collected when creating an account on our website or Mobile APP.

.         Identifying Devices. Device related information and application related information may be used to identify Devices when you use our Mobile APP/ Website;

.         Verifying user identity. Paisa on Time uses your Personal Information to verify the user identity and to ensure that there is no log-in by any unauthorized persons.

.         Managing risks and conducting anti-fraud checks. Device related information location and user information may be used to control risk, detect fraud and provide better services to you;

.         Diagnosing service failures: Logs information may be used to help diagnose service or technical problems and maintain security.

.         Conducting data analysis. Device related information and application related information may be used to analyze and develop statistical information on use of our services to improve our services provided to the User;

.         Improving user experience. Paisa on Time may analyze data about how users use the website/ Mobile APP, so as to improve the user experience.

.         Providing push services. IMEI numbers will also be used to provide the push service to evaluate advertising performance and send notifications about software updates or new product announcements, including information about sales and promotions, which may be done with the help of selected third parties.

.         You consent to our use of your Personal Information for the purpose of sending you push services (whether by messaging within our services, by email or by other means) that offer or advertise our products and services and/or the products and services of selected third parties.

.         Collecting user feedback. The feedback you choose to provide is valuable in helping us make improvements to our services. In order to follow up on the feedback that you have chosen to provide, we may correspond with you using the Personal Information that you have provided and may keep records of the same.

.         Sending notices. From time to time, we may use your Personal Information to send important notices, such as communications about changes to our terms, conditions, and policies.

.         In other ways as mandated under applicable laws.

3 - We use encryption to keep your data private.

4 - Security

The information provided by the User is stored in access controlled facilities with restricted access. User Information transmitted over the internet is protected through the use of encryption. We cannot guarantee its absolute security and your use of the App is at your sole risk and discretion. We also cannot warrant that such User information may not be misused in the event our safeguards and protocols are breached by a malicious third-party. Further, We are not liable to nor can we fully control the actions of other users with whom you may choose to share your information.You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, information, details or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) unauthorized access to or alteration of your Personal Information.


This Agreement shall be construed and governed by the laws of India and courts of law at New Delhi shall have exclusive jurisdiction over such disputes without regard to principles of conflict of laws.


We may update this Privacy Policy without notice to you. You are encouraged to check this Privacy Policy on a regular basis to be aware of the changes made to it. Continued use of the Services and access to the Platform shall be deemed to be your acceptance of this Privacy Policy.

If you do not agree we request you to please exit the platform by uninstalling the mobile application.


If you have questions, concerns or grievances regarding this Privacy Policy, you can email us at our grievance email-address:

For any queries of discrepancies, you may get in touch with our Grievance Officer at:
Name: Complete Postal Address:Unit 202, 2nd Floor, EF3 Mall, Sector 20 A, Faridabad, Haryana 121001, Email:, Contact number: +91-7669065390